Jr Business Analyst
Qualifications: 2 + Yrs of BA experience. Any degree
Key Responsibilities:
- Gathering the "Whys" and "Whats": You’ll spend a lot of time chatting with people across the customer to understand their needs. Your job is to listen closely and ask the right questions to uncover what they actually need to be successful.
- Translating Business Needs into Tech-Speak: Once you know what the business wants, you’ll turn those ideas into clear, detailed requirements (often called User Stories) that developers can actually use to build software.
- Keeping the Paperwork Polished: You’ll be the guardian of the project documentation. This means keeping everything from meeting notes to functional specifications organized, up-to-date, and easy for the team to find.
- Playing "Quality Control": Before a new feature goes live, you’ll help test it. You’ll run through different scenarios to make sure the software actually does what the business asked for and catch any little hiccups along the way.
- Acting as the Team Connector: You’re the glue! You’ll facilitate meetings and keep communication flowing between the "business side" and the "tech side" to make sure no one feels left in the dark.
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Product Owner
Qualifications: 7 + Yrs of Experience in BA. Masters
Key Responsibilities:
- Owning the "Big Picture": You’re the voice of the customer! You’ll create a clear vision for the product and make sure everyone on the team understands the goals and the "why" behind what they’re building every day.
- Curating the To-Do List (The Backlog): Think of yourself as the DJ of the project. You manage the "Product Backlog," which is a master list of features and fixes. You decide what gets played next based on what brings the most value.
- Mastering the Art of Prioritization: You’ll have a lot of people asking for different things. Your job is to say "not right now" to some ideas.
- Being the "Go-To" During Sprints: While the developers are working, you’re right there with them. You’ll answer quick questions, clarify details, and make sure the team isn't getting stuck on any requirements.
- Tracking Value, Not Just Hours: Instead of just checking off tasks, you’ll look at the results. Did that new button actually help users? You’ll use data and feedback to decide if the product is heading in the right direction.
- Balancing Stakeholder Happiness: You’ll spend time managing expectations with managers, customers, and other departments. You keep them updated on progress and gather their feedback to fuel future improvements.
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Pre-Sales
Qualifications: 5 + Yrs of Experience. Any degree
Key Responsibilities:
- Becoming a Discovery Detective: Before you ever show a product, you have to understand the "pain." You’ll hop on calls to ask deep questions, uncovering exactly where the customer is struggling and what their dream solution looks like.
- Architecting the Perfect Proposal: This is where you put pen to paper (or fingers to keys!). You’ll write up formal proposals that outline exactly how your product meets the customer's needs, making sure the value is crystal clear and the "boring" technical details are accurate.
- Creating "Aha!" Moments with Demos: You aren't just clicking buttons; you’re putting on a show! You’ll build and deliver live demonstrations that are tailored specifically to the customer's world, making them say, "Wow, this is exactly what we need."
- Playing the "Liaison" with Vendor Teams: You’re the bridge between the customer and your own internal experts. If a customer has a super-niche question, you’ll coordinate with your product or engineering teams to get the right answer without missing a beat.
- Nailing the Technical RFPs: You’ll often receive "Requests for Proposals" (RFPs)-giant lists of technical questions. You’re the point person for answering these, ensuring every security, integration, and feature question is handled professionally.
- Setting the Stage for Success (Proof of Concept): Sometimes a demo isn't enough. You’ll manage "trials" or Proof of Concepts (PoCs) where you help the customer actually play with the software, guiding them through the setup to make sure they have a great first experience.
- Handing Off the Baton: Once the deal is signed, your job isn't quite done. You’ll have a "handover" meeting with the implementation or customer success teams to make sure they know everything you learned during the sales process so the customer feels taken care of.
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Project Manager
Qualifications: 10 + Yrs of Experience. Engineering Degree
Key Responsibilities:
- Mastering Strategic Alignment: You aren't just running projects; you’re ensuring every initiative actually supports the company’s long-term goals. You help leadership decide which projects are worth the investment and which ones should be retired.
- Navigating Complex Stakeholder Landscapes: With a decade of experience, you’re an expert at managing "difficult" personalities and high-level executives. You know how to build consensus, manage expectations, and keep everyone rowing in the same direction-even when interests clash.
- High-Stakes Risk Orchestration: You’ve seen it all, so you can spot a "project-killer" from a mile away. You don’t just list risks; you proactively design mitigation strategies that keep the project on track before a crisis even hits.
- Optimizing Resource & Budget Allocation: You’re a wizard with the numbers and the people. You know how to balance multi-million dollar budgets and ensure that your best talent is working on the most critical tasks without burning out.
- Championing the Methodology (Your Way): Whether it’s Agile, Waterfall, or a "messy" Hybrid, you’ve mastered the frameworks. You know exactly when to follow the rules and when to pivot the process to fit the team’s unique culture and the project's needs.
- Mentoring and Team Building: At this stage, a huge part of your legacy is growing others. You act as a coach for Junior PMs and BAs, fostering a high-performance culture where the team feels supported, empowered, and clear on their mission.
- Driving Continuous Improvement: You don't just finish a project and walk away. You lead deep-dive "Post-Mortems" to turn every lesson learned into a standard practice, ensuring the organization gets smarter and more efficient with every delivery.
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Sr Business Analyst
Qualifications: 5 + Yrs of Experience. Any degree
Key Responsibilities:
- Driving Strategic Discovery: You don’t just start with a list of features; you start with the business goal. You lead high-level workshops with executives to define the "North Star" of a project, ensuring the technical roadmap aligns perfectly with the company’s 3-to-5-year plan.
- Influencing Without Authority: Since you’re the bridge between departments, you use your experience to navigate office politics and build consensus. You’re the person who can get a skeptical stakeholder and a frustrated developer to agree on a path forward.
- Managing Complex "System-of-Systems" Logic: At your level, projects usually involve multiple integrated platforms. You’re responsible for mapping out how data flows across the entire ecosystem, ensuring a change in one area doesn't accidentally break a process three departments away.
- Mentoring and Quality Gatekeeping: You’re likely the "second set of eyes" for the team. You mentor Junior BAs, setting the standards for how requirements should be written and ensuring the team’s documentation is consistent, professional, and clear.
- Advanced Data Storytelling: You don't just hand over a spreadsheet; you provide insights. You use data modeling and visualization tools to tell a story that justifies a specific business decision or proves the ROI of a proposed feature.
- Leading Change Management: You realize that "building it" is only half the battle. You spend time planning how the business will actually adopt the new tool, including creating training strategies and communication plans to make sure the transition is smooth for the end-users.
- Process Optimization Architect: You’re constantly looking for ways to make the business leaner. You use techniques like Six Sigma or Lean to identify bottlenecks in current workflows and propose automated or redesigned solutions that save the customer time and money.
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Business HR
Qualifications: 3 + Yrs of Experience. HR or BBA
Key Responsibilities:
- Consulting with Team Leads: You act as a trusted advisor to department managers. Instead of just "filling roles," you help them look at their team’s structure, identify skills gaps, and plan for future growth so they have the right people in the right seats.
- Managing the Employee Lifecycle: From a warm welcome during onboarding to conducting meaningful exit interviews, you own the "employee experience." You make sure that at every stage of their journey, employees feel supported and clear on their goals.
- Navigating Employee Relations: You’re the person people turn to when things get tricky. Whether it’s resolving a conflict between teammates or coaching a manager on how to give tough feedback, you handle sensitive situations with empathy and fairness.
- Driving Performance & Development: You aren't just running annual reviews; you're helping build a culture of growth. You help track performance metrics and coordinate training programs that keep your team’s skills sharp and their careers moving forward.
- Ensuring Compliance & Best Practices: You keep the company safe by staying on top of labor laws and internal policies. You make sure everything-from payroll data to handbook updates-is accurate, ethical, and up to date.
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